Our Approach

Discover

Through joint exploration
We meet with you and learn about your needs. We explore different ways to get a meaningful perspective on your current situation. This involves asking questions of you and other key players.

We create a systemic picture of your current situation together.

Prioritize Focus

Through deep understanding
We agree upon a way to facilitate important conversations about your current situation.

• Achieve a respectful understanding of different viewpoints
• Uncover important issues that were previously unknown
• Gain a new appreciation of each other’s drivers and perspectives.

We use techniques to help you determine which alternatives will most leverage the outcomes that you want.

Commit to Action

Through motivated teams
Rather than expect management to “fix” things, we draw upon what was heard from key stakeholders and build upon their energy and expertise to address important issues. We have found that even the busiest people volunteer to address challenges and find solutions in their organization when they feel that they will be heard and that the process is structured thoughtfully to produce results.

Track & Sustain Progress

Through a feedback based learning system
We facilitate agreement on meaningful ways to encourage and track progress. Quick visible “wins” are acknowledged and celebrated.

We find that when people contribute to designing scoreboards that track progress, this practice leads to co-ownership and better results.

Having fun working together on solutions is a vital ingredient to sustain momentum, and to increase retention of key staff.